Young Persons Administrator

Location: Forward Leeds, 3 Armley Court, Armley Road, Leeds, LS12 2LB

Working Hours: 22.2 hours per week (3 days). Monday and Wednesday are fixed working days, with the third working day to be agreed.

Contract Type: Permanent (Part Time)

Salary: £25,877 to £28,453.69 per annum pro rata

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role:

Forward Leeds is the city's alcohol and drug service, providing advice, support and treatment for adults, young people and families.

Our Young People's Service works with young people to reduce the impact of alcohol and drug use, improve wellbeing and help them achieve positive outcomes.

As a Young Persons Administrator, you will play a key role in supporting the Service Manager and Senior Workers with the day-to-day administration of the service.

You'll help ensure the smooth running of operations by managing referrals, tracking caseloads, maintaining accurate records and acting as the first point of contact for young people, families and professionals accessing or contacting the service.

This is a part-time role based at Forward Leeds, 3 Armley Court, Armley Road, Leeds, LS12 2LB. Your working days will be Monday and Wednesday, with a third working day to be agreed with the successful candidate to meet the needs of the service.

What You'll Do:

As a Young Persons Administrator, you will:

• Support the Service Manager and Senior Workers with a range of administrative tasks.

• Track referrals and caseloads to ensure information is up to date and accurately recorded.

• Ensure timely and accurate data entry, maintaining confidentiality and data integrity at all times.

• Input and maintain records using SystmOne.

• Act as the first point of contact for young people, families, professionals and partner agencies contacting the service.

• Coordinate timely responses to enquiries received by telephone, email and other communication channels.

• Carry out a variety of administrative duties to support the smooth day-to-day operation of the service.

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To Succeed in This Role, You'll Need:

• Administration Experience: Previous administration experience is essential.

• Excellent Organisation: Strong organisational skills with the ability to manage a varied workload and prioritise tasks effectively.

• Communication Skills: Excellent verbal and written communication skills, with a professional and approachable manner.

• IT Skills: Confident using computer systems and accurately inputting data. Experience using SystmOne is desirable but not essential.

• Teamwork and Initiative: The ability to use your own initiative and work effectively both independently and as part of a team.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date: