Volunteer Administrator/Receptionist

The Role:

As an administrator and receptionist volunteer, you will provide a welcoming, organised and efficient front-line service. This role supports day-to-day operations through reception duties, administrative support, resource management, and engagement with people accessing the service, whilst ensuring compliance with organisational policies and procedures.

Tasks may include:

• Meet and greet people accessing the service, including offering peer/listening support, making coffees etc
• Directing people to meetings and ensuring people sign in and out
• Check people into appointments through communication with Recovery Coordinators, either in person or Teams
• Managing incoming and outgoing post
• Replenish displays, leaflets and resources
• Supporting colleagues with copying, printing, scanning, and laminating as required
• Assisting with the administration and resources for group activities, training etc
• Promoting the service
• Liaising with staff and people accessing the service to gain feedback which helps inform decisions, this may involve encouraging people to complete feedback forms
• Adhering to policies such as safeguarding, information governance, risk management and health and safety
• Help keep waiting areas clean and tidy and the library stocked

Volunteers will be provided with Naloxone and BBV training, enabling those who feel confident to offer further support.

The team would appreciate a minimum of 4 hours in any of the following Days/Times: Monday to Friday: 9:15am to 5.15pm

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

How to apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: