Support Worker

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

We are looking for a compassionate and motivated individual to join our team, supporting people affected by alcohol and drug misuse on their recovery journey. In this role, you will provide advice, advocacy, key working support and contribute to recovery planning and case management. You will work in a person-centred way that promotes independence, wellbeing and positive outcomes, while recognising and valuing diversity and individual experiences.

This is a rewarding opportunity for someone who is passionate about supporting others and committed to delivering high quality care and support within a recovery-focused environment.

Key Duties

• Provide advice, guidance and support to individuals accessing the service
• Deliver key working sessions and support recovery planning
• Assist with assessments and elements of case management as directed
• Advocate on behalf of clients and support engagement with partner agencies and services
• Maintain accurate records and complete all required data and documentation
• Work in line with safeguarding, confidentiality, health & safety and organisational policies
• Promote equality, inclusion and a client-centred approach in all aspects of service delivery
• Support individuals to achieve positive outcomes and sustain recovery

About You

• Ideally hold an NVQ Level 2 or 3 in Social Care, or be willing to work towards this
• Have experience of working within policy and procedural frameworks including safeguarding and confidentiality
• Possess strong written and verbal communication skills
• Be organised and able to maintain accurate records and data requirements
• Have a flexible and proactive approach to work
• Be committed to delivering person-centred support and recognising the value of diversity and inclusion
• Have an understanding of substance misuse, recovery approaches and the challenges individuals may face during recovery

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date: