Service Manager

Service Manager - Our Time Liverpool

Location: 8 Derwent Square, Liverpool, L13 6QT (please note that this is a community based role, this would be a base location when needed)
Working Hours: Part-time 18.5 hours per week, worked over 2.5 days between Monday-Friday (days to be confirmed at interview stage).
Contract Type: Permanent
Salary: £35,520 - £51,060 per annum (pro rata)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About Our Time:

Waythrough’s Our Time community based time bank works with individuals affected by mental ill health already living in their own homes to receive assistance with day-to-day tasks and activities, such as learning new skills, recreational activities and social interaction.

To view more information on Our Time, please click here.

About the role:

We have an exciting opportunity for someone to join Our Time as a part-time Service Manager, to manage the day‐to‐day running of the service in Liverpool, which aims to tackle the social isolation faced by adults with mental health problems.

As well as ensuring the quality of service and support provided to people who use our services, we’ll rely on you to manage service contracts, line manage front line staff and organise any building maintenance requirements.

Whether you’re carrying out an induction, undertaking an investigation, putting team development plans in place or providing support to our business development team, one thing’s for sure – you won't be short of challenge and variety.

Duties will include the following;

• Manage the day to day running of the service/ location(s) to provide recovery focused delivery.
• Manage the quality and support provided to people using services in line with Waythrough service models.
• Work in partnership with NHS colleagues in the team meeting the required outcomes for the contract whilst maintaining Waythrough’s identity and ethos.
• Ensure operational KPI’s on people using services, outcomes, utilisation and voids, etc., are met.
• Ensure data entry to Management Information & reporting systems is accurate, timely and in line with quality assurance requirements.
• Prepare information and reports for internal and/or external use.
• Lead on positive risk management practice within the service/location(s).
• Directly line manages conduct and performance of front-line staff in line with Waythrough’s policies and the Leadership and Management Competency Framework.
• Be accountable for induction and probationary processes of direct reports.
• Manage the day-to-day rota and resourcing for the service/location(s).
• Manage sickness absence in line with Waythrough’s policies and procedures.
• Set and manage the cost center budget, ensuring income and expenditure is within the agreed limits and ensure appropriate financial procedures are followed.
• Ensure team development plans are in place, delivered and reviewed in line with location/service, area, organisational and individual needs. Keeping abreast of mandatory training deadlines and ensuring staff are completing within the relevant timeframes.

About you:

• Management qualification (minimum level 3) or working towards/willing to undertake a qualification.
• Ability to lead, supervise and motivate staff and delegate work appropriately .
• Experience of managing and delivering high quality and effective support services to achieve outcomes and key performance indicators.
• Experience of liaising with Commissioners / stakeholders and representing the employing organisation and their services positively.
• Experience of working in multi-disciplinary teams.
• Experience in managing budgets.
• Significant understanding of Mental Health Issues.
• Able to demonstrate resilience to deliver service outcomes and maintain well being.
• Ability to provide direction, ownership and engagement to support performance .
• Resourceful and flexible to deliver service outcomes and KPIs.
• Ability to manage conflicting demands and priorities on time.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date: