Recovery Worker

Recovery Worker / Oxford Street Crisis House

Location: 19 Oxford Street, Workington, Cumbria CA14 2AL + Outreach

Working Hours: 30 hours per week (including evenings, bank holidays and weekends) which comprises of 4 shifts per week on a rotating schedule

Early shift is 9am - 5pm & Back shift is 12pm -8pm

Contract Type: Permanent
Salary: £25,877.80 - £30,868.31 pro rata

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

Cumbria Tomorrow Together is a mental health service based in Workington, providing compassionate, person-centred support to adults aged 18 and over across Cumbria. We work with individuals experiencing challenges in their everyday lives, as well as those facing a mental health crisis. We offer practical assistance, emotional support and guidance tailored to a person’s individual needs.

Our aim is to empower people to improve their wellbeing, build resilience and develop coping strategies to support with their recovery journey. The support provided is in the form of one-to-one appointments or community drop-in sessions. We look at interventions and ways of managing mental health and wellbeing as well signposting to other relevant services.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

Duties include

• Manage and improve their own physical and mental well-being
• Support the development of independent living skills, including budgeting, community engagement and access to services.
• Encourage choice, control and active participation in decision-making.
• Assess the wellbeing and welfare of people we support on an ongoing basis
• Maintain professional boundaries and act in line with the Code of Conduct
• Keep our service compliant with legal regulations
• Maintain accurate, timely and confidential records in line with GDPR and organisational policies
• Oversee your own caseload of key clients
• Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individual’s aspirations
• Promote physical, mental and emotional wellbeing
• Ensure positive risk assessments are created and implemented in line with our policies and procedures
• Signpost people we support, to other services for additional support

What you'll need to succeed in the role;

• Level 2 or Level 3 qualification in Health & Social Care, or equivalent (desirable)
• Qualification or accredited training in Mental Health, Substance Misuse, or Recovery Support (desirable)
• Ability to communicate effectively at all levels
• Ability to respond compassionately to sensitive and complex issues
• Able to motivate, support and advocate for people using services

Please note that it is essential you hold a full, valid driving license and have access to your own vehicle to be considered for this role due to the role been partially based in the community.

To view the full job description please click here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date: