Clinical Administrator

Clinical Administrator - Better Days Bolton

Location: Better Days Bolton, Queen Street, Bolton, BL1 1SX
Working Hours: 18.5 hours per week, between Monday-Friday (days worked can be flexible and can be discussed at interview stage)
Contract Type: Permanent
Salary: £25,877.80 - £28,454 per annum (pro rata)

Please note that we will be interviewing as we go, therefore the close date is subject to change.

Interviews will be held face to face at Better Days Bolton.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Description of the Service:

Better Days Bolton delivers structured, evidence-based support for individuals experiencing difficulties related to drug and alcohol use. The service provides confidential assessment, treatment, and recovery interventions, delivered in line with national guidance and best practice. Working in partnership with health, social care, and community organisations, the service aims to improve health outcomes, reduce harm, and support sustained recovery for individuals and families within the Bolton area.

More information on Better Days Bolton.

About the role:

To provide clinical administrative services, data management and support to the clinical team.

Key duties will include the following:

• Provide clinical administration and secretarial support to the clinical team.
• Rearrange clinics and generate bridging prescriptions when the service experiences unplanned prescribing clinician absence.
• Prepare prescriptions strictly adhering to protocol and procedure.
• Management of daily clinical task and prescription queries.
• Manage and audit central store of prescriptions, stocks, equipment and supplies securely in line with appropriate policy, and ensure appropriate stocks of prescription forms are available to clinicians (including the appropriate logging of forms in and out).
• Ensure clinical rooms remain stocked with all required supplies, equipment and client information and meet CQC requirements (including cleanliness). Ensure all stock and equipment is in date and recorded appropriately.
• Manage all appointments and rotas, including sourcing cover for holidays and sickness and arranging clinics with locum prescribing clinicians.
• Management of the Emergency medication box and Emergency checks on site, ensuring all stock is in date and box is stocked to minimum requirement.
• Ensure the cold chain policy and procedure is followed.
• Calibration of all clinical equipment on site ensuring calibration procedure is adhered by and clinical stock is calibrated and working efficiently.
• Arrange secure transport of prescriptions and pathology specimens as required.
• Follow the pathway of test requests and referrals, ensuring effective completion.
• Update and maintain the client database, including data validation relating to clinical targets and producing reports.
• Manage minor computer system faults and failures that impact the clinical team and the service delivery. Take responsibility for the running of the clinical SystmOne/ Nebula system down processes organising and overseeing an action plan on site during any system fault/failure.

General duties will include the following:

• Undertake continuing professional development including participating in performance reviews and attending training as/when required.
• Work in accordance with all relevant legislation, policies & procedures and guidelines –both internal and external. This includes Waythrough’s clinical governance framework.
• Keep abreast of policy and professional development within your area of professional expertise.
• To promote, adhere to and live our workplace values.

About you:

• NVQ Level 2 Business Administration or equivalent, or willingness to work towards this in post.
• Highly proficient in Microsoft Office programmes.
• Ability to maintain confidentiality and use appropriate discretion to manage sensitive issues and information.
• Employ a mature, sympathetic and non-judgemental attitude towards people who use our services.
• Experience in gathering and collating data and producing reports.
• Experience of working within a clinical team alongside medics and clinicians (desirable).
• Experience of preparing prescriptions in consultation with clinicians (desirable).

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date: