Adult Service Volunteer

Adult Service Volunteer
Location: Aquarius venue / Various partnership venues / Out in the community

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

As an Adult Service Volunteer, you'll provide valuable support to people accessing Aquarius adult services, helping them on their recovery journey and enabling them to achieve positive outcomes. Working alongside our experienced practitioners, you'll support individuals through one-to-one sessions, group activities, appointments and community events, offering encouragement, practical assistance and a listening ear.

This is a rewarding opportunity to make a meaningful difference while gaining valuable experience within health and social care. Full training, ongoing supervision and continued support will be provided throughout your volunteering journey.

Key Duties

• Support practitioners during one-to-one sessions with people accessing our services.
• Assist in the planning and delivery of group sessions and recovery-focused activities.
• Provide practical support to individuals attending appointments where appropriate.
• Help deliver community events and service activities.
• Build positive, supportive relationships with people accessing the service, encouraging their recovery and wellbeing.
• Offer encouragement and practical assistance while maintaining appropriate professional boundaries.
• Act as a positive ambassador for Aquarius, promoting our values and services.
• Work collaboratively with staff and other volunteers to provide high-quality support.
• Attend training, supervision sessions and volunteer meetings to develop your knowledge and skills.
• Maintain confidentiality and work in line with Aquarius policies and procedures.

About You

We're looking for compassionate, reliable people who are passionate about supporting others. Whether you have lived experience of substance use or gambling, experience supporting a family member, or simply want to give back to your community, we'd love to hear from you. Previous experience isn't essential, as we'll provide all the training and support you need.

You'll also have:

• A friendly, approachable and non-judgemental attitude.
• A genuine passion for supporting people to achieve positive change.
• Excellent listening and interpersonal skills.
• Reliability and a commitment to volunteering consistently.
• The ability to maintain confidentiality and appropriate professional boundaries.
• Good self-awareness and emotional resilience.
• An understanding of equality, diversity and inclusion, treating everyone with dignity and respect.
• The confidence to work independently when appropriate and seek support when needed.
• Lived experience of substance use, gambling, or supporting a family member is welcomed but is not essential.

For Full Role Description Please Click Here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

How to apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: