Student Services Administrator (Maternity Cover)

The role is funded at 0.4 FTE annually, but we are happy to consider flexible working including the option to condense these hours during University semesters. 

Department

The role holder will join the Student Services team within the Department of English and Related Literature in the Faculty of Arts and Humanities.  While the primary focus is providing support to this department, the University operates a flexible portfolio model. Consequently, the post holder may be required to work across other faculty departments as business needs require.

Role

We seek an experienced Student Service Administrator with the drive to deliver the highest quality service to students and staff. This is a varied role supporting large numbers of students, including international students. You will gain an understanding of our programme structures and regulations, and be able to respond to detailed queries from students and staff. You will support the student lifecycle, from induction to graduation. You will take responsibility for a range of administrative tasks. You will work well in a team, sharing best practice with colleagues, improving efficiency and communication,  and working flexibly to support colleagues in periods of high activity or staff absence. With the ability to work to tight deadlines, whilst managing conflicting priorities, the role-holder will provide high levels of customer service at all times with a friendly, approachable, ‘can-do’ attitude. 

Skills, Experience & Qualification needed

• Experience of working in a varied administrative role effectively balancing competing priorities 
  
• Experience in the use of relevant IT applications and/or systems including MS Office and/or Google applications
  
• Experience in a student-facing or educational administrative role
  
• Experience of dealing with confidential and sensitive information
  
• Experience of providing an excellent standard of customer service to a range of stakeholders
  

Interview date: To be confirmed

For informal enquiries: Isabel Jagoe (isabel.jagoe@york.ac.uk)