Patient Administrator - Ward Clerk (Bank)

Patient Administrator - Ward Clerk (Bank)
Thornbury Hospital
Bank Shifts
Salary: £12.71 per hour

Thornbury Hospital in Sheffield is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

We have an exciting opportunity for a Patient Administrator to join our team as a Patient Administrator.

The role would be ideally suited to a person who has proven interpersonal skills and thrives in a busy and rewarding working environment.  The successful candidate will provide key frontline reception and admin support and the administrative duties are varied.  We are looking for a proactive, self-motivated, team player who has the ability to work in a busy environment.  Multi-tasking is key and front of house experience as you are the first point of contact for visitors to the ward such as patients, their relatives, our medical professionals and more.  Someone who is looking to be the core of a vital ward team.

This is a bank role working on an “as and when required” basis. You will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. The candidate would be required to work as part of our current shift pattern, 07:00AM -15:00PM and 11:00AM -19:00PM.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.  
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.  
• Ensure All patient queries are dealt with efficiently and professionally. 
• To manage all incoming and outgoing mail.  
• Approve electronic bookings received via the relevant system and update any booking received via email. 
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors. 
• You comply with all relevant mandatory training. 

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence  
• Proficient in the use of a PC, including the use of software and systems  
• Basic financial awareness 
• Previous administration experience in a private healthcare environment would be beneficial. 

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy”