Communication and Engagement Officer

Trinity House works for the benefit and safety of all mariners as a General Lighthouse Authority and maritime charity. Our people are central to our reputation as a leading maritime organisation, as is our commitment as an employer to developing the skills, capabilities and potential of our workforce.

About the Role

We’re looking for a proactive and people-focused Communication & Engagement Officer (part-time, fixed-term) to play a key role in delivering our Digital, Data and Technology (DDaT) Programme.

You will lead practical, frontline-focused communication and engagement that drives awareness, understanding and adoption of new digital ways of working. This is a hands-on, people-focused role, ensuring engagement is inclusive, two-way and shaped by operational teams across vessels, depots and offices.

Key Responsibilities

- Deliver and continuously improve a practical communication and engagement approach that supports awareness, understanding and adoption

- Ensure messaging is clear, accessible and relevant to both frontline and office-based teams, embedding two-way engagement and feedback

- Build strong relationships across operational, leadership and office-based colleagues, including leading on-site and face-to-face engagement

- Establish and manage a User Champion Network to support adoption, testing and insight

- Deliver coordinated, multi-channel communications (digital, face-to-face and offline), tailored to different audiences

- Work with programme teams to drive change and build digital confidence through practical, user-focused engagement

- Gather and use feedback (e.g. champions, surveys, engagement activity) to improve delivery and measure effectiveness

- Provide governance and act as a trusted advisor on engagement, managing risks and promoting open, consistent communication

About you

Experience & Skills

- Experience delivering communication and engagement in complex programmes or transformation environments

- Strong experience using digital collaboration tools (e.g. Microsoft 365 / Teams) alongside offline channels

- Experience engaging frontline or operational staff

- Experience managing champion or ambassador networks

- Excellent stakeholder management and influencing skills

- Ability to translate complex information into clear, practical messaging

- Understanding of change and adoption principles

- Experience in a digital transformation environment (desirable)

Qualifications

- Educated to degree level in a relevant discipline (e.g. communications, marketing, journalism or business) or equivalent experience.

- Professional membership (e.g. CIPR or CIM) or relevant certification (desirable)

What do we offer

The benefits that we offer include:

- Membership in the Civil Service Pension Scheme, with generous employer pension contribution

- Generous annual leave entitlement

- Annual Bonus

- Cycle to work scheme